London borough to procure case management system for Legal & Democratic Services through £355k contract

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The London Borough of Ealing is to procure a case management system for its Legal & Democratic Services teams through a contract worth an estimated £355,000 excluding VAT over five years.

Details: 20.Oct.2021

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The council said that Legal and Democratic Services consist of more than 50 but less than 75 staff and who will be day-to-day users of the case management system.

It added: “The contract is for the mobilisation and ongoing delivery of a comprehensive legal and democratic services case management system inclusive of document bundling capabilities.

“The case management system is intended to provide an end to end workflow system to enable a LEXCEL accredited legal services to work efficiently in providing legal services to the council.”

It said the case management system would be a tool within which fee earners are able to time record to support a recharge billing system for the council. The system will also provide a range of reporting tools to facilitate data analysis of service productivity as well as financial information for auditing purposes.

The award criteria are quality (weighting: 60) and price (weighting: 40).