Whilst officers strive to do their best, a lack of base-level knowledge can result in poor practice and untimely and indecisive action, leading to cases being open much longer than necessary and harm to victims being prolonged.

Experience of working with many organisations has also shown that those who provide the best ASB service have things in common: they understand exactly what ASB is, conduct thorough investigations, manage risk effectively, truly work in partnership with other agencies and use the complete toolkit when deciding on action.

 The purpose of this book is to try to fill some of these gaps. It provides a comprehensive introduction to the five stages of ASB case management: report, investigation, action, monitor and close. It busts some of the common myths and misconceptions that prevent officers from progressing cases and resolving the problems. It is written in a user-friendly manner, using examples to illustrate key points.

 It would provide an excellent, off-the-shelf, introduction for anyone new to ASB, as well as a useful reference tool for more experienced officers.

 Whilst primarily tailored for officers tackling ASB in the social housing sector, much of the information contained would be equally useful for anyone managing private sector cases. It would also be useful for other partners who work with social housing providers and wish to know more about the work that they undertake.

by Janine Green

Kindle Edition: £9.99

Paperback: £23.45